FAQs
Welcome to our FAQ section. We’ve gathered answers to the most common questions about shopping with Celeste Vogue.
If you can’t find what you’re looking for, feel free to reach out to us at 📧 ceo@celestevogue.co.uk.
Orders & Payments
Q: How do I place an order?
Simply browse our collection, select your desired size, and add the item to your cart. Once you’re ready, proceed to checkout and follow the secure payment process.
Q: What payment methods do you accept?
We accept all major debit and credit cards, PayPal, Apple Pay, and other secure payment options available at checkout.
Q: Can I make changes to my order after placing it?
Please contact us within 12 hours of placing your order. Once your order is processed, we may not be able to make changes.
Shipping & Delivery
Q: How long does delivery take?
UK orders typically arrive within 3–5 business days, while express delivery takes 1–2 business days.
International delivery times vary depending on location and customs clearance.
Q: Do you offer international shipping?
Yes, we ship to selected international destinations. Shipping costs and delivery times are calculated at checkout.
Q: How can I track my order?
Once your order is dispatched, you’ll receive an email with your tracking number and courier details.
Returns & Exchanges
Q: What is your return policy?
We accept returns within 14 days of delivery for eligible items. Products must be unused, unworn, and returned with original tags and packaging.
Please visit our Return & Exchange Policy page for full details.
Q: How do I start a return or exchange?
Email us at 📧 ceo@celestevogue.co.uk with your order number and reason for return. Our team will guide you through the process.
Product Information
Q: Are your items true to size?
Each product page includes a size guide for reference. If you’re unsure, we recommend checking measurements carefully before ordering or contacting us for advice.
Q: Do you offer custom or made-to-order pieces?
Yes, selected couture pieces may be available as made-to-order. Details will be mentioned on the product page.
Q: Are all products designed in the UK?
Yes — all Celeste Vogue designs are conceptualised in the UK and crafted with precision and care by skilled artisans.
Customer Support
Q: How can I contact Celeste Vogue?
You can reach us via our [Contact Us] page or email us directly at ceo@celestevogue.co.uk.
Our support hours are Monday to Friday, 9:00 AM – 6:00 PM (GMT).